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FAQs

Common Questions Answered

At Hook'em Corolla, we strive to answer all your questions regarding your stay, amenities, and the surrounding area. Check below for our frequently asked questions to ensure a seamless vacation experience.

What amenities are included?

Our vacation rental includes a private saltwater pool and hot tub, fully equipped kitchen, entertainment-ready lower level with a bar and game area, and spacious open-concept living areas. Enjoy comfortable luxury during your stay!

How far is the beach?

Hook'em Corolla is conveniently located within 500 yards of the beach.  There are 3 available beach access points:

  •  Bismark Road – From the house, walk across the cul-de-sac, follow the sign that says “Beach Access” through the trees (on the dirt path) and make a left onto Bismark Road.  You are approximately 500 ft. from the beach.

  • Tasman Beach Access – Community Parking Lot

    • Very short walk or drive within the Villages of Ocean Hill community; directly across from a Sand Volleyball Court and provides a quick walking path to the beach.

  • Sandcastle Drive – Community Parking Lot

    • Located at Sharky’s Oceanfront Pool Complex.  There are bathrooms and a snack shop there for ice cream, snacks, drinks, and other tasty treats.  The snack shop and pool are open from 10am-6pm during the in-season.

What activities are nearby?

Guests can indulge in a variety of activities, from relaxing on the beach to fishing the Outer Banks waters, wild horses tour, Corolla Adventure Park, and exploring the charming shops and dining options in Corolla.  For further information, review the "Things to Do" section above.  

Are linens and Towels provided?

Linens and towels are provided by Seaside Vacations.  

One bath towel, one hand towel and one washcloth per person is provided. The towels and linens are placed on each bed in the home. One bath mat per bathroom is also provided. (Towels are not freshened daily.) Two potholders, one dish towel, and one dishcloth are provided and are placed on the kitchen counter prior to your arrival.

 

Seaside does offer extra sets of both towels and linens at an additional charge. For prices and to place an order, contact a Vacation Specialist at (866) 884-0267.

What time is Check-in?  Do you offer Early Check-in?

Please know that we want to get all of our guests into their vacation home as soon as we can. Our check-in time begins at 5:00 p.m., as the houses become available and are released by Housekeeping and Maintenance. We will be happy to check you in as soon as the cleaners/inspectors give us the "OK." Again, please know that our goal is to get you on your way, enjoying your vacation, as soon as we can.  

For an additional $125 fee (plus tax), guests may check in at 2:00 p.m. as homes become available. This fee applies whether or not you arrive prior to regular check-in time. Early check-in is subject to availability. Contact a Vacation Specialist at 866.884.0267 to request an early check-in.*  

 

We also offer a SUPER Early Check-In! For an additional $225 fee (plus tax), SUPER Early Check-In allows a guest access to at least the ground floor of the home by 12 noon on their day of arrival. Housekeepers may still be working in other areas of the home, and maintenance and other vendors may need to access the home after 12 noon to complete outstanding tasks.

What are the Check-out cleaning requirements?

Check-out is at 9:00 a.m. on the day of departure. Cleaning crews arrive at the home at 9:00 a.m.; your prompt departure is appreciated. 

Please leave the home tidy by completing the following items:

  • Remove only the fitted/flat sheets from all beds and leave them piled at the foot of the bed

  • Clean out the refrigerator and leave the refrigerator/freezer settings on medium

  • Place all trash in the cans provided or in a nearby dumpster. Move trash cans/recycle bins to the edge of the street the night before you leave. Make sure all trash is placed INSIDE of the cans, or the trash will not be picked up (Pick-up is done prior to dawn.)

  • Please wash and put away all dishes or place them in the dishwasher and begin the cleaning cycle

  • Turn the thermostats to 75 degrees (summer) and 55 degrees (winter)

  • Please turn off all inside and outside lights

  • Leave grills, furniture, and accessories as you found them

  • Remove toys/trash from the pool area

  • Make sure the hot tub cover is secure

  • Make sure the propane tank has been shut off for all gas grills

  • If you have rented a pet-friendly home, please be sure you have cleaned up any pet waste from the premises

  • Please clean any and all grills using the grill brush provided

  • If any member of your party has smoked outside, please be sure all cigarette butts have been picked up from the grounds

  • Check closets, drawers and under beds for personal items

  • If you logged into a smart device or streaming program with your personal login information, be sure to log out

  • Please make sure you close and secure all windows and doors and also have someone check the security of all doors and windows from outside the home.

 

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